Return and Refund Policy

Thank you for shopping with Boncho LLC (doing business as Boncho Friends). We value your satisfaction and strive to provide high-quality products and clear terms of service. Please review our comprehensive policies below regarding standard returns, digital goods, damages, and pre-orders.

1. Standard Return Policy

General Return Window

We offer a 30-day return policy for eligible items. You have thirty (30) calendar days from the date you receive your physical item to request a return.

Return Eligibility Requirements

To qualify for a return, your item must meet the following criteria:

• It must be in the same condition that you received it (unused and undamaged).
• It must have all original tags attached and be in its original packaging.
• You must provide the receipt or valid proof of purchase.

Restocking Fees

To cover processing, inspection, and handling costs, restocking fees will be deducted from your final refund amount:

• Unopened Items: A 15% restocking fee applies.
• Opened Items: A 30% restocking fee applies. Opened items are only eligible for a return if all original contents, components, and materials are fully included.

How to Initiate a Return

1. Contact our customer support team at friends@bonchofriends.com to request a return.
2. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package.
3. Important: Items sent back to us without first requesting a return will not be accepted or refunded.

Exchanges

The fastest way to ensure you receive the desired item is to return the item you have. Once your return is accepted and processed, you may make a separate purchase for the new item.

Refund Processing Timeline

Upon receiving and inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund.

• If approved, your refund will be automatically processed back to your original payment method.
• Please note that financial institutions and credit card companies may require additional processing time to post the transaction to your account; it may take up to 15–20 business days for the funds to appear on your statement.
• If more than 20 business days have passed since your return was approved and you have not received your refund, please contact us at friends@bonchofriends.com.

2. Policy Exceptions & Non-Returnable Items

Certain items and purchase types are strictly excluded from our standard return policy and are considered Final Sale:

• Sale & Clearance Items: Items purchased on sale, as part of a promotional clearance event, or marked as "Final Sale" cannot be returned, refunded, or exchanged.
• Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash.
• Physical/Digital Bundles: The combination purchase of physical study cards with digital cards is considered a final sale and cannot be returned or exchanged.

Special Offer & Bundle Returns

If you return a portion of an item purchased as part of a bundle or promotional discount, the standard return policy applies. Your reimbursement will equal the price of the returned item minus the full value of the promotional discount or free item included in the original bundle.

3. Digital Goods & Downloads Policy

Because our digital goods are delivered instantly via internet download, we maintain a strict policy regarding digital products:

• Undownloaded Digital Products: If you change your mind and have not downloaded the digital product, we will issue a full refund upon request. Refund requests must be made within 30 days of the original purchase.
• Downloaded Digital Products: Once a digital file has been downloaded, refunds are generally not offered. Refund requests made post-download are evaluated on a case-by-case basis and are issued at the sole, absolute discretion of Boncho LLC.
• Product Versions: Digital study cards represent the most updated version available and may differ from physical study cards previously or currently purchased. By accessing digital content, you agree to these terms.

4. Damaged Items Policy

We take immense care to ensure all products are in pristine condition before shipping. However, if a package is damaged during transit due to shipping carrier fault, the following policy applies:

Request Requirements

• Timeline: You must contact us within 24 hours of receiving the package.
• Evidence: You must email friends@bonchofriends.com with clear photographs of both the damaged product and the external shipping packaging.

Assessment and Resolution

• We will review your claim and determine eligibility within 5 business days of receiving your photos.
• Approved refunds for carrier-damaged items may be issued via store credit, a partial refund, or a replacement exchange, depending on the severity of the damage.
• Approved partial or full refunds will exclude any original shipping and handling fees.

Limitations & Exclusions

Boncho LLC is not responsible for damage caused by customer misuse, handling, or environmental factors beyond our control (such as natural disasters or independent carrier errors outside our scope of liability). We reserve the right to deny a refund if evidence does not conclusively show the damage occurred during transit.

5. Pre-Order Policy Terms & Conditions

By placing a pre-order ("Pre-Order") with Boncho LLC for Boncho Friends study cards, you agree to be legally bound by the following financial and cancellation terms:

Payment and Charging

You will be charged the full purchase price at the time you place your Pre-Order. Payments are securely processed through the Shopify Payments platform (including Visa, MasterCard, American Express, Discover, and other available gateways). Your placing of a Pre-Order constitutes your express agreement to this immediate charge.

• Please note: The purchase price does not include local import duties, customs fees, or government taxes, which remain the sole responsibility of the customer.

Shipping Estimates and Delays

Expected ship dates listed on product pages are strictly estimates based on manufacturing schedules. While we do our best to meet these timelines, they are subject to reasonable delays in manufacturing and/or delivery.

• Boncho LLC does not warrant or guarantee delivery by the estimated date.
• Except as explicitly stated in these Terms, Boncho LLC is not liable for any damages arising from delays, nor are we obligated to offer discounts, credits, or refunds due to manufacturing or shipping delays.
• Pre-Orders are fulfilled chronologically in the order they were received. Standard shipments occur Monday through Friday, excluding holidays.

Information Accuracy & Account Maintenance

It is your sole responsibility to keep your shipping and contact information up to date to ensure proper delivery. Boncho LLC holds no liability for misdirected shipments due to outdated or incorrect information. To update your shipping details prior to fulfillment, contact friends@bonchofriends.com.

Cancellation & Pre-Order Refund Restrictions

Once a Pre-Order is submitted, the order is final, non-cancelable, and non-refundable, except under the following condition:

• Company-Initiated Cancellation: If Boncho LLC is ultimately unable to commence shipping of a Pre-Order product, we will cancel the project and issue a full refund to your original payment method.