Shipping policy
SHIPMENT PROCESSING TIME
All regular orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. shipping times are between 1-5 business days in the United States, and 8-20 business days for the international shipping. If you do not receive your products in that time of period, please contact info@bonchofriends.com with your Order Number.
You will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Boncho Friends shall have no responsibility or liability for inaccurate information and shall have no obligation to make efforts to determine the correct contact or shipping information after order has been fulfilled.
SHIPMENT TERRITORIES
Worldwide Shipping
CUSTOMS, DUTIES AND TAXES
Boncho Friends is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
PRE-ORDER POLICY
SUMMARY OF PRE-ORDER TERMS & CONDITIONS
We will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, we'll do our best to let you know.
You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us at friends@bonchofriends.com if you need to update any of this information.
You will be charged at time of placing a Pre-Order. If we're unable to commence shipping, we'll provide a full-refund. No discounts, refunds, or credits will otherwise be offered due to any such delays.
DISCLAIMER: THIS SUMMARY OF PRE-ORDER TERMS & CONDITIONS (THE “SUMMARY”) IS INTENDED TO ASSIST YOUR REVIEW OF BONCHO LLC TERMS (AS DEFINED BELOW). THIS SUMMARY IS IN NO WAY INTENDED TO BE COMPREHENSIVE, AND ANY CONFLICTS WILL BE GOVERNED ENTIRELY BY THE TERMS BELOW.
FULL PRE-ORDER TERMS & CONDITIONS
These Pre-Order Terms and Conditions (these “Terms”) govern the placing of pre-orders (“Pre-Order”) with Boncho LLC, doing business as Boncho (the “Company”) for the Products (as defined below). Please read these Terms carefully before submitting your Pre-Order of Boncho Friends study cards. By submitting your Pre-Order, you agree to be legally bound by these terms.
SECTION 1 - PRODUCTS
You may pre-order Boncho Friends study cards, separately or in combination with each other.
SECTION 2 - PRE-ORDER REGISTRATION
When placing a Pre-Order, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Boncho Friends shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your Product being shipped by sending an e-mail to friends@bonchofriends.com.
SECTION 3 - PAYMENT
You will be charged at the time of placing a Pre-Order. If Boncho Friends is unable to commence shipping of a Pre-Order Product, Boncho Friends shall process a full refund to you. All Pre-Orders are handled through the Shopify Payment platform. Methods of payment accepted are Visa, Master Card, American Express, Discover, and others as made available from time to time by the payment gateway provider. Your placing of a Pre-Order constitutes your express agreement to Boncho Friends charging of your provided payment method at such time.The purchase price does not include import duties, taxes and other government charges, which are your responsibility.
SECTION 4 - SHIPPING
The expected shipping date for Pre-Order Products will be clearly noted on each product page, subject to reasonable delays in manufacturing and/or delivery. Such date is only an estimate, is subject to change, and Boncho Friends does not represent or warrant that it will be able to ship the product by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, Boncho Friends is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. The Products will be shipped in the order in which your Pre-Order is received by Boncho Friends. Shipments will be made Monday – Friday, excluding holidays, unless otherwise noted.
SECTION 5 - NO CANCELLATION / REFUND
Once you place your order, your order is final, and nonrefundable, except as specified in these terms and the applicable terms of sale.